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	<title>MarketScope by Financial Publishing Services</title>
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        <![CDATA[MarketScope is a consultative report focusing on trends to know and tips you can implement to enhance your company's marketing communications programs.]]>
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    <pubDate>Fri, 02 May 2008 16:27:00 EST</pubDate>
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      <title>MarketScope by Financial Publishing Services</title>
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      <title>The customer is always right</title>
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As the banking industry becomes increasingly competitive and corporates develop more sophisticated requirements, this commentary takes a closer look at how the bank-to-corporate relationship is evolving and considers what corporates really want from their banks.
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      <pubDate>Fri, 02 May 2008 16:27:00 EST</pubDate>
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      <title>Web video: a powerful complement to e-mail marketing</title>
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Web video is the fastest-growing content channel on the Internet, the Web Video Marketing Council reports. And while consumer video sites like You Tube make up a sizeable share of the Web video explosion, Web video is fast making inroads into B2B cybermarketing as well.
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      <pubDate>Sat, 01 Mar 2008 17:00:00 EST</pubDate>
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      <title>2007: The Year in Review for Bank Marketing</title>
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Watch a presentation by FPS on a reflection of Bank Marketing in 2007.
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      <pubDate>Tue, 01 Jan 2008 15:00:00 EST</pubDate>
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      <title>Budgeting for 2008: Marketers, Are You Ready?</title>
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Today’s bank marketer is challenged with preserving long-term customer value while achieving short-term revenue goals.
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      <pubDate>Fri, 07 Dec 2007 12:20:00 EST</pubDate>
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      <title>Bank Marketers Embracing Customer-Driven Innovation</title>
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In a 2006 BusinessWeek survey, 70% of respondents cited innovation as one their company's top three strategic priorities.

Until recent years, innovation was typically embodied in the development of new products. Today, however, no matter how innovative you may think your product is, you can bet that it will soon become commoditized.
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      <pubDate>Wed, 31 Oct 2007 10:08:20 EST</pubDate>
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      <title>Building a Customer-Focused Organization? Start from the Top and Work Down</title>
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Effective implementation of a customer-based marketing and sales strategy requires changes all the way up to the top of a financial institution's organization.
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      <pubDate>Mon, 05 Nov 2007 10:05:32 EST</pubDate>
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      <title>Dynamic Relationship Pricing — the Next CRM Strategy?</title>
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While research suggests that customers are more sensitive than ever to price, discounting is not necessarily the path to profitability.
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      <pubDate>Mon, 05 Nov 2007 10:05:15 EST</pubDate>
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      <title>Dismantle Silos to Build a Customer-Focused Enterprise</title>
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Research suggests that organizations need to drastically raise the bar on the customer experience they provide. Learn some of the factors that experts say are critical in becoming a truly customer-focused financial services provider to businesses.
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      <pubDate>Fri, 29 Jun 2007 15:07:43 EST</pubDate>
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      <title>Forrester Gives Financial Institutions a Failing Grade in E-Mail Marketing</title>
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Financial services ranks last among six industry sectors in a Forrester Research evaluation of e-mail marketing effectiveness. This article explains why.
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      <pubDate>Fri, 01 Jun 2007 10:49:03 EST</pubDate>
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      <title>The Anatomy of a Treasury Customer</title>
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Find out how banks are promoting customer loyalty by employing innovative communication strategies and by delivering "exceptional credibility."
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      <pubDate>Thu, 26 Apr 2007 11:50:49 EST</pubDate>
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      <title>What Do Customers Want from You?</title>
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It's fairly safe to assume that your cash management customers are some of your most profitable, and that ensuring their loyalty and having them as advocates is to your fiscal advantage. The question then becomes, "What do they want from you?"
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      <pubDate>Wed, 21 Mar 2007 16:00:00 EST</pubDate>
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      <title>Loyalty—The New Business Model?</title>
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While most business philosophies today embrace loyalty as a critical building block to success, this hasn’t always been the case. In fact, the idea of loyalty as a business model is relatively new.
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      <pubDate>Thu, 01 Feb 2007 16:00:00 EST</pubDate>
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      <title>Experts Report on Bank Performance in 2006: An E-mail Marketing Summary</title>
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The closing few weeks of the year are often filled with last-minute budgeting tweaks and final negotiations. This year, many marketers will choose to reduce spending across more traditional, offline channels and increase their online marketing budgets—with e-mail marketing receiving a larger portion of those dollars. This is a good decision considering that Return on Investment (ROI) for e-mail marketing now leads all other channels, according to the Direct Marketing Association (DMA).
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      <pubDate>Fri, 01 Dec 2006 15:44:36 EST</pubDate>
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      <title>The Cost of Lost Customers</title>
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Industry reports estimate that banks are losing customers at an average rate of 12.5% per year, while average acquisition rates are 13.5%. This means acquiring new customers is nearly a zero-sum game—and a costly one at that. Gartner Research says the cost of acquiring new customers is about five times the rate of retaining existing ones, and those new customers are unlikely to be as profitable.
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      <pubDate>Wed, 01 Nov 2006 15:42:12 EST</pubDate>
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      <title>Sales vs. marketing: Can’t we all just get along?</title>
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In the newspaper business, a company's advertising and editorial departments often seem to be working in opposite directions. Editorial serves the readers, advertising serves the advertisers and each group fights vigorously to deliver what they think is best for their respective audience. This discord ultimately yields a better product—one that best satisfies advertisers by virtue of its value to readers.
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      <pubDate>Fri, 01 Sep 2006 15:41:33 EST</pubDate>
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      <title>E-mail marketing has become a mature medium that, by all available indicators, is performing at or above expectations. But to produce even better e-mail campaign results, many financial services companies are integrating customer data with their e-mail so</title>
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Search engine marketing (SEM), also known as search engine optimization (SEO), is enjoying a tremendous growth in support from B2B online advertisers.
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      <pubDate>Tue, 01 Aug 2006 15:40:50 EST</pubDate>
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      <title>CRM and e-mail marketing—the dynamic duo</title>
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E-mail marketing has become a mature medium that, by all available indicators, is performing at or above expectations. But to produce even better e-mail campaign results, many financial services companies are integrating customer data with their e-mail solutions.
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      <pubDate>Thu, 01 Jun 2006 15:40:04 EST</pubDate>
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      <title>E-newsletters take center stage in customer retention</title>
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Business-to-business (B2B) marketers are finding that publishing client e-newsletters is the most effective strategy for building stronger customer relationships, enhancing brand loyalty and driving repeat sales. In fact, according to a new study by research firm MarketingSherpa, e-newsletters are now the number one initiative for B2B marketers.
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      <pubDate>Mon, 01 May 2006 15:38:56 EST</pubDate>
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      <title>E-mail can boost trade show performance</title>
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In addition to being an effective marketing tool on its own, e-mail is driving the performance of other more traditional marketing vehicles like trade shows.
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      <pubDate>Wed, 01 Feb 2006 15:38:03 EST</pubDate>
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      <title>A crowded playing field may boost online marketing costs</title>
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Online marketing spending has been growing beyond expectations the past several years. Financial services companies spent $5.7 billion on online marketing in 2004, and that number should rise at least 18% a year going forward, according to a recent webinar presented by the Financial Services Council of the Direct Marketing Association ("Mining the Potential of Online Marketing for Powerful ROI").
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      <pubDate>Sun, 01 Jan 2006 15:37:09 EST</pubDate>
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